Privacy and cookie policy

4.1   Visiting our website

Hillebrand Gori is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers temporarily save the connection data of the computer connecting to our site. These connection data include: a list of the web pages that you visit within our site; the date and duration of your visit; the IP address of your device; the identification data of the type of browser and operation system used as well as the website through which you linked to our site.

Temporary storage of this data is necessary during your visit to the website in order to allow the website to be delivered to you. Further storage in log files is performed to ensure the functionality of the website and the security of our IT systems. These purposes are also covered by a legitimate interest in data processing. This measure is undertaken on the basis of Art. 6(1) (f) of the European General Data Protection Regulation (GDPR). 

Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request. The legal basis for the processing of the aforementioned data categories is consent as provided in Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). Consent may be withdrawn at any time by contacting us at: dataprotectionDGFF@dhl.com.

The data are deleted as soon as they are no longer needed to achieve the purpose for which they were collected. For the provision of the website, this is the case when the session terminates. The log files (access logs) are kept for administrators to access directly and exclusively for a period of 30 days. You will find more details hereto below under section 4.4.

4.2   Performance of a contract

Registering on our myHillebrandGori Portal

Hillebrand Gori offers their customers the opportunity to register to a myHillebrandGori portal account. If you register to myHillebrandGori portal to fully use the myHillebrandGori services, Hillebrand Gori will process your personal data such as your name, email address and telephone number to provide you with a username and password. Prerequisite for obtaining username and password is the conclusion of a contract with Hillebrand Gori.

The legal basis is Art. 6(1) (b) GDPR as part of the contractual relationship with you as a customer. 

For contractual reasons, Hillebrand Gori also need personal data to provide its services and comply with the obligations arising from contractual agreements concluded with you. This data is used e.g. for performing a (shipment) contract, proof of delivery, managing customer data, handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name, address, and signature, payer name and address, description of the goods, number of pieces, weight and value of shipment. 

 The legal basis is Art. 6 (1) b) GDPR since the processing is for the performance of a contract to which you are a party and Art. 6. (1) c) GDPR since the processing is necessary for compliance with legal obligations.

Conducting our customer survey 

If you choose to conduct our voluntary feedback survey, your personal responses will be connected to your account, in order for us to improve our services to you. The results of the survey will be used to improve our services. All data will be handled confidentiality. 

 The legal basis for this data processing is Art. 6 (1) a) GDPR.

 We will delete this data as soon as the purpose for the collection has ceased.

Export control and sanctions laws and regulations

Hillebrand Gori must comply with applicable export control and sanctions laws and regulations (“Export Laws”) when providing its services. Therefore Hillebrand Gori is required to take measures to prevent customers, consignees, consignors or any other party contracted by its customer (in the following referred to as “Person”) from accessing Hillebrand Gori services in cases where a Person is listed as a known denied or restricted party in applicable Export Laws.

Hillebrand Gori regularly performs checks of names, contact data and other provided information against sanctions and denied party lists. In case of a suspected match, Hillebrand Gori will temporarily suspend its service until further validation has been carried out and reserves the right to directly contact any such Person for the purpose of identity verification. Where such activity entails the processing of personal data, it is based on Export Laws in conjunction with Art. 6(1) lit. c) GDPR and Hillebrand Gori’s legitimate interest as per Art. 6(1) lit. f) GDPR in minimizing risk, avoiding infringement of Export Laws and to maintain our customs status as an Authorized Economic Operator (AEO). 

4.3 Processing for advertising purposes

If you are an existing customer of Hillebrand Gori, your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from an existing consent, we will process your e-mail address exclusively in order to provide you with information regarding our products and services where it is legally allowed.

In addition, if you subscribe to our marketing and promotional material (including newsletters), we process your personal data, e.g. name, email address and telephone number for this purpose. We may also make contact you for market research purposes - including customer satisfaction surveys on the aforementioned services and products.   

The legal basis for this data processing is your consent in accordance with Art. 6(1) (a) GDPR. 

You may stop receiving information and news by e-mail at any time by clicking “Unsubscribe” at the bottom of the e-mail. You can also withdraw your consent at any time with effect for the future using the contact address: dataprotectionDGFF@dhl.com.

Legal basis for the aforementioned processing is Art. 6 (1) f) GDPR. The processing of customer data for own direct marketing purposes is regarded as carried out for a legitimate interest.

In case you file an objection or unsubscribe from our newsletter services the respective data will be removed from the mailing list or blocked, respectively deleted and no longer be processed for such purposes.

4.4 Online presence and website optimization

We use tracking software to determine how many users visit our website and how often. We do not use this software to collect personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.

4.4.1 Use of Cookies

"Cookies" are small files that enable us to store information related to your device and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you.

On the basis of legitimate interests as stated in Art. 6 (1) (f) GDPR, we are using "session cookies" in order to optimize our website and to guarantee a convenient and undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our internet pages. They are automatically deleted when you close your browser.

In addition, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use.

Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites. However, there are some exceptions which you can find in our cookie table below.

4.4.2 Table of cookies and categories

We have provided details of all cookies used on this website in the table below.

All cookies in this table have been categorized according to 4 numbered groups – the relevant category numbers are listed in column 1. Please note that cookies can belong to more than one category.

The categories are as follows:

[1] Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, this is based on Art. 6 (1) (f) GDPR.

[2] Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

[3] Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

[4] Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator’s permission.

4.4.4 How to Manage Cookies / Right to object and to opt-out

Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). Please note that in this case you will have to expect a limited page presentation and limited user guidance.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:

http://www.allaboutcookies.org/

For further EU-specific advice on cookies and the various opt out options available to you, you can also visit the following website:

https://youronlinechoices.eu/

You can choose to opt out of some or all of the advertising cookies set on your PC by visiting the Network Advertising Initiative (NAI) website 

Please remember that if you delete your cookies, or use a different browser or computer you will need to set your opt-out status again.

4.4.5 Social-Media-Plug-ins

On our website and in accordance with Art. 6 (1) f) GDPR we are using social-media-plug-ins (like facebook, google+, twitter etc.) in order to promote our brand, products and services and to get in touch with our customers. Therefore these advertising purposes are regarded as carried out for a legitimate interest. It is the responsibility of the respective social-media provider to be in line with all applicable laws and regulations.

4.5 Customer account

The following mandatory information is required when users create a customer account on: https://my.hillebrandgori.com/signup. It is not possible to create a personal account without this information being supplied: Full name, work email., phone number, Company and Country. You will have to accept the privacy policy and terms of use to be able to fully use the account.

Further information on data protection in specific services and products is available at https://www.hillebrandgori.com/terms-of-use